Car purchase / lease satisfaction questionnaire template

1. What is your gender?

Male
Female

2. Which category includes your age?

Under 18
18-30
31-45
46-60
61+

3. What was the most important reason for shopping at our dealership?

Advertising (TV, radio, newspaper etc)
Recommendation
Previous experience
Location

4. Did you buy or lease your new car?

Bought
Leased

5. Please rate the following aspects of the vehicle delivery:

Was the Owner's Manual explained to you?

Were all operating controls explained to you?

Did we have thoroughly inspect the vehicle?

Was the exterior clean and undamaged ?

Was enough time spent with you at the delivery time?

Were all your questions answered at the time of delivery?

Was the delivery of your vehicle a pleasant experience?

Was it delivered with all the features promised?

Was the vehicle's maintenance schedule explained to you?

Were all the terms of the warranty explained to you?

6. Please rate the following aspects of our sales staff:

Definitely
Mostly
Somewhat
Not at all
N/A

Handled your purchase in a professional and timely manner

Definitely
Mostly
Somewhat
Not at all
N/A

Worked as a team to best satisfy you

Definitely
Mostly
Somewhat
Not at all
N/A

Made you feel comfortable

Definitely
Mostly
Somewhat
Not at all
N/A

Made you confident that this was the right vehicle

Definitely
Mostly
Somewhat
Not at all
N/A

7. How satisfied were you with the process used to determine the trade-in value of your previous vehicle?

Extremely Satisfied
Very Satisfied
Satisfied
N/A
Dissatisfied
Very Dissatisfied

8. How likely would you be to purchase or lease another vehicle from us?

100%
75%
50%
25%
0%

9. How comfortable were you with the way the we worked with you to arrange the final price, and financing for your new vehicle?

Extremely comfortable
Very comfortable
Comfortable
N/A
Uncomfortable
Very uncomfortable

10. What could we do to improve our service?

500

Auto Buying / Lease Survey

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What motivates customers to buy cars from you? Let them fill in the car purchase / lease satisfaction questionnaire template and increase successful sales.

Use template

The survey sample is ideal for

owners of car showrooms,
car dealers.

Are your customers choosing you because of the wide range or because you can provide advantageous financing? What sets you apart from the competition - bonus insurance or trained and helpful staff? Where did the customer find out about you and is it worth using this promotional channel more intensively? The questionnaire on satisfaction with the purchase of a new vehicle will reveal a lot of interesting facts on which you can continue to build when planning the further development of your showroom.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

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Marketing manager, HR specialist and sales director sharing their experience with Survio.

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Liam J. HR specialist

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Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

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Car purchase / lease satisfaction questionnaire template

1. What is your gender?

2. Which category includes your age?

3. What was the most important reason for shopping at our dealership?

4. Did you buy or lease your new car?

5. Please rate the following aspects of the vehicle delivery:

Was the Owner's Manual explained to you?

Were all operating controls explained to you?

Did we have thoroughly inspect the vehicle?

Was the exterior clean and undamaged ?

Was enough time spent with you at the delivery time?

Were all your questions answered at the time of delivery?

Was the delivery of your vehicle a pleasant experience?

Was it delivered with all the features promised?

Was the vehicle's maintenance schedule explained to you?

Were all the terms of the warranty explained to you?

6. Please rate the following aspects of our sales staff:

Handled your purchase in a professional and timely manner

Worked as a team to best satisfy you

Made you feel comfortable

Made you confident that this was the right vehicle

7. How satisfied were you with the process used to determine the trade-in value of your previous vehicle?

8. How likely would you be to purchase or lease another vehicle from us?

9. How comfortable were you with the way the we worked with you to arrange the final price, and financing for your new vehicle?

10. What could we do to improve our service?

Auto Buying / Lease Survey

Template categories

Survio is a survey software for everyone.

Create a questionnaire in less than one minute

Collect survey responses on multiple channels

Analyze survey results with a single click

What people say about us

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Car purchase / lease satisfaction questionnaire template

1. What is your gender?

2. Which category includes your age?

3. What was the most important reason for shopping at our dealership?

4. Did you buy or lease your new car?

5. Please rate the following aspects of the vehicle delivery:

Was the Owner's Manual explained to you?

Were all operating controls explained to you?

Did we have thoroughly inspect the vehicle?

Was the exterior clean and undamaged ?

Was enough time spent with you at the delivery time?

Were all your questions answered at the time of delivery?

Was the delivery of your vehicle a pleasant experience?

Was it delivered with all the features promised?

Was the vehicle's maintenance schedule explained to you?

Were all the terms of the warranty explained to you?

6. Please rate the following aspects of our sales staff:

Handled your purchase in a professional and timely manner

Worked as a team to best satisfy you

Made you feel comfortable

Made you confident that this was the right vehicle

7. How satisfied were you with the process used to determine the trade-in value of your previous vehicle?

8. How likely would you be to purchase or lease another vehicle from us?

9. How comfortable were you with the way the we worked with you to arrange the final price, and financing for your new vehicle?

10. What could we do to improve our service?

Auto Buying / Lease Survey

Template categories

Survio is a survey software for everyone.

Create a questionnaire in less than one minute

Collect survey responses on multiple channels

Analyze survey results with a single click

What people say about us

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Enter Survio

Create engaging surveys, get genuine data and make the right decisions.

Start surveying now!