Case study
How Survio helped Foodora?
In our case, a challenge we faced was the need to gather diverse data from our extensive courier base. We were looking for a solution that would help us collect feedback, while simultaneously understanding our team's needs and how we can offer support in their daily work, to ensure they feel valued and actively involved.
Now, it's easy to gather diverse data and instantly have clear graphs,with the option to focus on individual feedback when necessary. We're not just seeking feedback from our riders; we're also allowing them to influence important decisions. This way, they feel more involved and can really make a difference. It's all about making things better for our riders, making them happier, and smoothing out how everything runs.
As a dynamic and rapidly expanding company, Foodora is a proud member of Delivery Hero, one of the largest delivery platforms in the world. It has transcended the boundaries of traditional restaurant food delivery and evolved into a leader in quick commerce, collaborating with over 6000 restaurants and stores across the Czech Republic. Their vision revolves around customer satisfaction, delivering a wide range of products in the shortest possible time. With the capacity to deliver over 4000 orders per hour at its peak, Foodora continues to grow. Since 2014, they have been part of the largest player in the food delivery market and have a presence in all regions of the country, spanning over 200 Czech cities, offering a selection from more than 6000 restaurants and stores nationwide.
Survio helps us collect feedback and opinions from our riders, which makes them feel involved and appreciated, which ultimately leads to better satisfaction as we base our decisions on their input and wishes.
My colleagues and I are using Survio as a team, each of us employing it for various types of surveys to cover different aspects of our collaboration with riders.
Before making the switch to Survio, we relied on Google Forms for collecting feedback and data. We opted for Survio because I had a positive experience with it during my student days, and the implementation process was very smooth, partly due to great customer/partner support.
Our couriers have become familiar with a standardized survey format that they find easy to complete. We also use Survio to give our riders the opportunity to influence significant events or decisions within the company, such as choosing their preferred clothing variant or providing input on specific processes. Based on our experience, it's essential to listen to their feedback when they share it. This empowers them to feel like they have a voice and can influence company decisions. All of these factors working together ultimately lead to our primary goal, which is enhancing satisfaction.
Dominik Schopf Rider Marketing & Communication
