How to collect survey responses

Collect anonymous / non-anonymous responses
Use a built-in tool for automated survey invitations
Plan and schedule the launch of your survey campaigns
Increase survey response rate with automatic reminders

Boost your business with insights from your customers, employees or suppliers. Gain relevant information from city residents or patients in the hospital. Survio works as an omnichannel tool for collecting any feedback.

Hear the voice of your customers.

Knowing your customers’ needs is a key to success in any business. Find your respondents in a variety of resources:

in an internal customer database,
among visitors to your point of purchase,
on social media and other networking platforms.

Let’s try

A woman showing her femaile customer a piece of clothes, enabling her to feel the material

Share the survey web link.

Copy a unique link that opens your survey and send it as you please. Customized links better address your audience. They can also reflect topics being the subject of your surveys.

TIP

Do you want to increase completion rate? Provide an additional information for your respondents on the survey’s welcome page, e.g. Survey you are about to take is anonymous, or Completing the survey won’t take more than 5 minutes.

Try this feature

A bearded man in a green blazer with sunglasses is leaning against a wall texting a message in his smartphone

Hi. Can you fill in this anonymous survey? https://www.survio.com/survey/d/satisfaction-survey

Find out why our customers choose Survio as a reliable feedback solution for their business.

Read the case studies

Carry out survey invitation campaigns.

Embedded survey invitation tool brings you a number of smart features that save you lots of time and effort.

Mass survey e-mail invitation to a large number of respondents
Respondent identification recognition (non-anonymous surveying)
Smart invitation campaign planning
Automatic reminders to increase success rate of your research
Campaign details and delivery status with exports to XLS
Visualization of your invitation campaign KPIs

Let’s try

An e-mail message inviting a customer to fill out an online survey

Watch diverse metrics in real time

Delivery rate
Open rate
Click-through rate
Response rate
No daily limits
Prevention of spam

Reach your audiences on social media.

Share surveys on social platforms directly from Survio. Add own texts, insert images and create customized posts. An easily recognizable design is apt to get desired attention. Let respondents share your posts further through the survey’s thank-you page settings and boost the reach of your surveys.

TIP

Find and connect with specific groups or communities on social networks that best fit your survey topic. Invite members to fill out the survey and obtain most relevant answers to evaluate and draw data-driven conclusions from.

In return, you can contribute to on-going discussions by presenting results in a variety of reports and dashboards generated by Survio.

Let’s try

A smartphone display with a welcome page of an online survey

Embed surveys directly in your website

Pop-over widget
Iframe
Pop-up window
Button

A website promoting road bikes and displaying online survey in various forms embedded in the website's content

Pop-over widget enables web site visitors to access surveys right in an interactive bubble that unfolds after clicking a nifty tab.

Visitors can comfortably fill out the survey straight in the widget.
Although still visible, the tab doesn’t distract visitors from other activities on your website.

TIP

Adjust colors and text of the widget. After then, you only paste a HTML code that Survio generates in the code of your page. It is as simple as that.

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Drive engagement with QR campaigns.

Would you like to address respondents outside your database? Are you interested in opinions of the public? Survio will generate a QR code which carries a link to your survey. Respondents can easily provide answers through their smartphones after scanning the QR code:

on the front door of restaurants, stores or hotels,
in catalogues, internal memos, meeting rooms or canteens,
on business cards, advertisement flyers, tickets, coupons or vouchers,
on the menus, confirmation orders, receipts or invoices,
on consumer goods, manufactured products, labels, packaging, etc.

Let’s try

A coffee shop receipt with a QR code and a message for customers to assess the service in an online survey

Pass key data into your survey results.

The custom variables feature lets you insert additional data into your survey, such as customer ID, order ID, branch name, etc. to better identify respondents. You can create as many variables as you need in Survio.

How it works:

You run a small business with two subsidiaries and plan to survey your employees about their satisfaction with company benefits. There's no need to create a segmentation question or even two separate surveys. The goal is to collect and compare data from both subsidiaries within a single survey. Here’s a three-step guide on how to do it using custom variables:

1
Create a parameter in the settings of your survey
2
Add this parameter to the survey link
3
Filter and evaluate summary results by individual branches

Keep your data safe and constantly available.

More than standard

Survio is ISO 27001 certified, which represents a gold standard of cybersecurity not only to SaaS providers.
Rigid GDPR compliance

The processing and handling of stored personal data complies with German GDPR standards as the strictest norm within the EU.
Surveys and survey data backups in the cloud

Survio enables daily backups of surveys, responses, and reports to Google Drive, Dropbox, and OneDrive, ensuring secure and continuous access to survey data anytime, anywhere.

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Collect survey responses on multiple channels

Share surveys with your target audiences