E-shop evaluation questionnaire template

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. What was the main reason you visited "name-of-your-e-shop"?

  • Browsing
  • Particular Item
  • Comparison of Prices
  • Getting more info

2. How easy was it to navigate to the "name-of-your-e-shop"?

  • Answer #1
  • Answer #2
  • Answer #3

3. How easy was it to browse our inventory?

  • Answer #1
  • Answer #2
  • Answer #3

4. How easy was it to find a particular item you were looking for?

  • Answer #1
  • Answer #2
  • Answer #3

5. Did you make a purchase from our online store?

  • Yes
  • No

6. How easy was it to move items into your shopping cart?

  • Answer #1
  • Answer #2
  • Answer #3

7. How easy was it to modify items in your shopping cart?

For instance to change quantity, color, size, etc.

  • Answer #1
  • Answer #2
  • Answer #3

8. How easy was it to resume shopping after placing items in your shopping cart?

  • Answer #1
  • Answer #2
  • Answer #3

9. How satisfied were you with the available shipping options?

10. How did you pay for your purchase?

  • Credit Card
  • Paypal
  • Wiretransfer

11. Was your order complete when you received it?

  • Answer #1
  • Answer #2

12. Did you return any items you purchased from our online store?

  • Answer #1
  • Answer #2

13. What was the main reason for your return?

  • Wrong Size
  • Wrong Color
  • Not What I Ordered
  • Damaged
  • Not Satisfied with Item

14. Were you satisfied with the return process?

  • Answer #1
  • Answer #2
  • Answer #3

15. What was the main reason you did not make a purchase from our online store?

  • Price
  • Availability of Item
  • Shipping Options
  • Selection
  • Difficulty Navigating Site
  • Payment Options

16. Overall, how satisfied were you with your shopping experience at our online store?

17. How did you learn about "name-of-your-e-shop"?

  • Friend or Family member
  • PPC campaigne
  • Banner Ad
  • Search engine (Google, Bing, etc.)
  • Online Article
  • E-mail

18. Do you think you will shop at our online store again?

  • Answer #1
  • Answer #2

19. What can we do to improve your experience at our online store?

500

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Survey Templates Customer Feedback

E-Shop Evaluation Survey

Popularity 598 ×

Create a clear and intuitive environment for your clients that will increase sales of your products online. Use the e-shop evaluation questionnaire template.

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The survey sample is ideal for

  • manufacturing companies,
  • business companies,
  • self-employed persons,
  • marketing agencies.

      • Navigation, credibility, clarity, the process of ordering goods, security of payments, but also handling complaints - all play a role in creating the overall impression of your e-shop. Use this e-shop evaluation questionnaire template with a variety of editable questions and find out what changes customers would welcome. The adjustments you make on this basis will have a much greater effect and, in addition to your existing clientele, you will certainly reach a number of new people interested in your portfolio.

      The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

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