Car repair shop quality evaluation questionnaire template

1. What was the reason of your visit of our service shop?

Check all that apply

Warranty
Factory scheduled maintenance
Non-warranty

2. Was all your vehicle problems fixed completely?

3. After your service visit, did someone from our dealership contact you by phone or by e-mail to see if you were satisfied with your overall service experience?

4. Please rate your satisfaction with our service on each of the following:

If you cannot answer, check "N/A".

Excellent
Good
Average
Poor
Very Poor
N/A

Explanation of charges

Excellent
Good
Average
Poor
Very Poor
N/A

Effort to see that the service was done right

Excellent
Good
Average
Poor
Very Poor
N/A

Completion of the service in the time promised

Excellent
Good
Average
Poor
Very Poor
N/A

Ease of scheduling service

Excellent
Good
Average
Poor
Very Poor
N/A

Explanation of the work performed on your vehicle

Excellent
Good
Average
Poor
Very Poor
N/A

Overall performance of the person who prepared your service order

Excellent
Good
Average
Poor
Very Poor
N/A

Cost of services

Excellent
Good
Average
Poor
Very Poor
N/A

5. When you need your car serviced again in the future, will you return to our service shop?

100%
75%
50%
25%
0%

6. Would you recommend us to a friend or relative as a place to have their cars serviced?

100%
75%
50%
25%
0%

7. What can we do better to improve?

500

Vehicle Repair satisfaction survey

Popularity 332 ×

Spoil your clients. Don’t let them leave for the competition. The car repair shop evaluation questionnaire template shows their requirements and expectations.

Use template

The survey sample is ideal for

owners of car repair shops,
operators of specialized motor vehicle repair shops.

After repairing their car, send customers a simple survey and ask for an opinion on the level of services provided, from the speed of order processing and setting the repair date, through the evaluation of staff and the quality of work performed to the overall impression. Not only will you be able to boast of praiseworthy responses on your website, but you will also receive objective criticism of what to improve. In the answers, you will also certainly find ideas for innovation and portfolio expansion.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

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Marketing manager, HR specialist and sales director sharing their experience with Survio.

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Liam J. HR specialist

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Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

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Car repair shop quality evaluation questionnaire template

1. What was the reason of your visit of our service shop?

2. Was all your vehicle problems fixed completely?

3. After your service visit, did someone from our dealership contact you by phone or by e-mail to see if you were satisfied with your overall service experience?

4. Please rate your satisfaction with our service on each of the following:

Explanation of charges

Effort to see that the service was done right

Completion of the service in the time promised

Ease of scheduling service

Explanation of the work performed on your vehicle

Overall performance of the person who prepared your service order

Cost of services

5. When you need your car serviced again in the future, will you return to our service shop?

6. Would you recommend us to a friend or relative as a place to have their cars serviced?

7. What can we do better to improve?

Vehicle Repair satisfaction survey

Template categories

Survio is a survey software for everyone.

Create a questionnaire in less than one minute

Collect survey responses on multiple channels

Analyze survey results with a single click

What people say about us

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Car repair shop quality evaluation questionnaire template

1. What was the reason of your visit of our service shop?

2. Was all your vehicle problems fixed completely?

3. After your service visit, did someone from our dealership contact you by phone or by e-mail to see if you were satisfied with your overall service experience?

4. Please rate your satisfaction with our service on each of the following:

Explanation of charges

Effort to see that the service was done right

Completion of the service in the time promised

Ease of scheduling service

Explanation of the work performed on your vehicle

Overall performance of the person who prepared your service order

Cost of services

5. When you need your car serviced again in the future, will you return to our service shop?

6. Would you recommend us to a friend or relative as a place to have their cars serviced?

7. What can we do better to improve?

Vehicle Repair satisfaction survey

Template categories

Survio is a survey software for everyone.

Create a questionnaire in less than one minute

Collect survey responses on multiple channels

Analyze survey results with a single click

What people say about us

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Enter Survio

Create engaging surveys, get genuine data and make the right decisions.

Start surveying now!