Net Promoter Score (NPS) questionnaire template

Dear customer👋

Your opinion matters to us. Please take 5 minutes to give us your feedback which will help us improve quality of our products/services and make sure you're always left with a positive experience.

We truly appreciate your insight and your time.

Important: Questions 6 - 10 serve to further identify your customers. If not needed for a more detailed insight, feel free to remove them.

1. How likely is it that you would recommend our company to your colleague or friend?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

2. Can you please expand on your rating from previous question a little?

500

3. How would you rate our company in the following aspects?

Your honesty helps us set the focus right and make our efforts effective.

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfed

Product quality

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfed

Value for money

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfed

Purchasing experience

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfed

Customer support

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfed

Product information availability

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfed

Branch office network

  • Very satisfied
  • Rather satisfied
  • Undecided
  • Rather dissatisfied
  • Very dissatisfed

4. Is there anything that can make your customer experience any better?

All ideas and suggestions count.

500

5. What is your status?

Select one answer

  • Business company
  • Self-employed
  • Private person
  • Student

6. What is your gender?

Select one answer

  • Male
  • Female
  • Prefer not to say

7. What is your age?

Select one answer

  • Under 15
  • 15 - 20
  • 21 - 30
  • 31 - 35
  • 36 - 40
  • 41 - 50
  • Over 50
  • Prefer not to say

8. What is your highest education degree you've earned?

Select one answer

  • Less than high school degree
  • Apprenticeship certificate
  • High school degree or equivalent
  • Bachelor's degree
  • Master's degree
  • Doctoral degree

9. What is your employment status?

Select one answer

  • Choose...
    • Choose...
    • Employed (full-time)
    • Employed (part-time)
    • Unemployed
    • Self-employed
    • Student
    • Retired

10. Which income group does your household fall under?

Select one answer

  • Less than $20.000 / year
  • $20.000 - $30.000 / year
  • $31.000 - $40.000 / year
  • $41.000 - $50.000 / year
  • $51.000 - $60.000 / year
  • Over $60.000 / year
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Survey Templates Customer Feedback

Net Promoter Score (NPS survey)

Popularity 85 ×

Get immediate feedback on your customers’ or employee’s loyalty using the NPS® survey template. Engage with your audience and grow your business.

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The survey sample is ideal for

  • marketing and product managers,
  • HR specialists,
  • managers of customer centers and technical support,
  • sales representatives,
  • event agencies.

Figure out whether your customer base or company staff comprises promoters or detractors. Nurture those who identify themselves with your brand and organically attract new customers or job candidates. Prevent spreading negative references that harm your business or slow employee productivity. Add the Net Promoter Score among your surveys and turn the real-time data from Survio into actionable insights that will drive your organization forward.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

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