Real estate agency customer satisfaction questionnaire template

Hello,

Please take a few minutes of your time to fill in the following survey.

1. Why did you choose us over our competitors?

  • Personal experience with us
  • Recommendation/s from friends
  • Advertising

2. To what extent do you agree with the following statements?

  • I strongly agree
  • I agree
  • I don't know
  • I don't agree
  • I strongly disagree

Communication and agreement on terms proceeded without issue

  • I strongly agree
  • I agree
  • I don't know
  • I don't agree
  • I strongly disagree

The broker was punctual

  • I strongly agree
  • I agree
  • I don't know
  • I don't agree
  • I strongly disagree

The broker acted with professionalism

  • I strongly agree
  • I agree
  • I don't know
  • I don't agree
  • I strongly disagree

The broker was well informed and provided me with all the relevant data and info

  • I strongly agree
  • I agree
  • I don't know
  • I don't agree
  • I strongly disagree

3. How would you rate the quality of the service we provide?

  • Excellent
  • Good
  • Average
  • Sufficient
  • Inadequate

4. Did our broker keep you informed about new offers?

  • Yes
  • No

5. How would you rate our performance against the following statements?

Please mark: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5

The property always matched the description we provided

  • 1
  • 2
  • 3
  • 4
  • 5

The open house was carried out in a friendly manner

  • 1
  • 2
  • 3
  • 4
  • 5

The broker was well informed about the property

  • 1
  • 2
  • 3
  • 4
  • 5

I always received additional information handouts about the properties viewed

  • 1
  • 2
  • 3
  • 4
  • 5

6. Who made up the proposal for purchase and brokered your lease agreement?

  • Our estate agency
  • You personally
  • An independent lawyer
  • Another estate agent

7. Were there any issues with the lease purchase?

  • No

8. How quick was the process of implementing a trade?

  • Quick
  • Slow

9. How did you feel about the size of the sales commission charged?

  • Very reasonable
  • Reasonable
  • Unreasonable
  • Totally unreasonable

10. How would you rate us overall in the following areas?

Please mark: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5

The work of our agents

  • 1
  • 2
  • 3
  • 4
  • 5

Property transfer

  • 1
  • 2
  • 3
  • 4
  • 5

Background material provided

  • 1
  • 2
  • 3
  • 4
  • 5

11. How satisfied were you with the services we provided?

12. Would you recommend us to a friend or collegue?

  • Yes

13. Would you make any changes to the service you received to improve it?

500

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Estate Agent customer evaluation survey

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Do you want to have regular and satisfied customers? A real estate agency client satisfaction questionnaire template will help you adapt to a changing market.

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The survey sample is ideal for

  • owners and managers of real estate agencies.

The survey is designed to obtain feedback on the professionalism of staff, the readiness of documents, the course of the property tours and the offer of services of your real estate agency. Among other things, you will find out how trustworthy your brokers seem and, if necessary, you will draw up a training plan for them so that they can be more successful in their work and achieve better results. Strive to satisfy your customers. Ask for their evaluation. Look for new opportunities and become market leaders.

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