Service quality satisfaction questionnaire template

1. Overall, how satisfied were you with the [service]?

(1 star = minimum satisfaction / 5 stars = maximum satisfaction)

2. Select the service that you have purchased most recently.

Select one answer

[Service 1]
[Service 2]
[Service 3]
[Service 4]

3. Where have you heard about the [service]?

Select one answer

Choose...
- Choose...
- Commercial (TV, radio, magazine)
- Sales flyers
- Website
- Social networks (FB, YT, IG, Twitter etc.)
- Reference from a colleague/friend
- Previous experience
- Other...

4. How did you place the order for the [service]?

Select one answer

E-mail
Internet
Phone
Personal appointment

5. What are the main benefits you receive from the [service]?

Select one answer in each row

Definitely agree
Rather agree
Undecided
Rather disagree
Definitely disagree

Workflow simplification

Definitely agree
Rather agree
Undecided
Rather disagree
Definitely disagree

Higher productivity

Definitely agree
Rather agree
Undecided
Rather disagree
Definitely disagree

Spend reduction

Definitely agree
Rather agree
Undecided
Rather disagree
Definitely disagree

Saved time

Definitely agree
Rather agree
Undecided
Rather disagree
Definitely disagree

Problem solution

Definitely agree
Rather agree
Undecided
Rather disagree
Definitely disagree

Profit increase

Definitely agree
Rather agree
Undecided
Rather disagree
Definitely disagree

6. How would you rate the following parameters of the [service]?

Select one answer in each row

Very satisfied
Rather satisfied
Undecided
Rather dissatisfied
Very dissatisfied

Availability

Very satisfied
Rather satisfied
Undecided
Rather dissatisfied
Very dissatisfied

Order process

Very satisfied
Rather satisfied
Undecided
Rather dissatisfied
Very dissatisfied

Outcome accountability

Very satisfied
Rather satisfied
Undecided
Rather dissatisfied
Very dissatisfied

Service delivery term

Very satisfied
Rather satisfied
Undecided
Rather dissatisfied
Very dissatisfied

Value for money

Very satisfied
Rather satisfied
Undecided
Rather dissatisfied
Very dissatisfied

7. Which of the qualities best describe attitude of our representative providing the [service]?

Select one answer in each row

Definitely agree
Rather agree
Undecided / Can't tell
Rather disagree
Definitely disagree

Reliable

Definitely agree
Rather agree
Undecided / Can't tell
Rather disagree
Definitely disagree

Consistent

Definitely agree
Rather agree
Undecided / Can't tell
Rather disagree
Definitely disagree

Professional

Definitely agree
Rather agree
Undecided / Can't tell
Rather disagree
Definitely disagree

Communicative

Definitely agree
Rather agree
Undecided / Can't tell
Rather disagree
Definitely disagree

Flexible

Definitely agree
Rather agree
Undecided / Can't tell
Rather disagree
Definitely disagree

Creative

Definitely agree
Rather agree
Undecided / Can't tell
Rather disagree
Definitely disagree

Organized

Definitely agree
Rather agree
Undecided / Can't tell
Rather disagree
Definitely disagree

Friendly

Definitely agree
Rather agree
Undecided / Can't tell
Rather disagree
Definitely disagree

8. What is the main challenge for you (if any) when using the [service]?

We appreciate honest feedback which helps us keep making the service even better.

500

9. How often do you use the [service]?

Select one answer

Every day
Every week
Once per 2 weeks
Once per month
Once per 3 months
Once per 6 months
Once per year

10. Based on your latest experience, how likely is is that you would recommend the [service] to your colleague or friend?

Not at all likely

Extremely likely

Important: Use this survey section in cases of having insufficient resources to identify your customer.

In order to better understand you as a customer and ensure the best experience when interacting with our company, we kindly ask you to answer the following demographic questions.

11. What is your gender?

Select one answer

Male
Female
Prefer not to say

12. What is your age?

Select one answer

Under 15
15 - 20
21 - 30
31 - 35
36 - 40
41 - 50
Over 50
Prefer not to say

13. What is your highest education degree you've earned?

Select one answer

Less than high school degree
Apprenticeship certificate
High school degree or equivalent
Bachelor's degree
Master's degree
Doctoral degree

14. What is your employment status?

Select one answer

Choose...
- Choose...
- Employed (full-time)
- Employed (part-time)
- Unemployed
- Self-employed
- Student
- Retired

15. Which income group does your household fall under?

Select one answer

Less than $20.000 / year
$20.000 - $30.000 / year
$31.000 - $40.000 / year
$41.000 - $50.000 / year
$51.000 - $60.000 / year
Over $60.000 / year

Service quality satisfaction survey

Popularity 1211 ×

This provided service evaluation questionnaire template will show how popular your service is with customers, where they see benefits as well as shortcomings.

Use template

The survey sample is ideal for

marketing departments,
sales representatives,
company management,
developers.

Avoid the threat of low sales and negative reactions that may discourage other potential customers. Test the service and then define the target group with a survey. Try to find out what is popular and sought after on your service, as well as where you can see shortcomings. Work to eliminate them and look for room for improvement. Compare yourself with the competition and be inspired by their strengths. Your service will then be much more comprehensive.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

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Liam J. HR specialist

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Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

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Service quality satisfaction questionnaire template

1. Overall, how satisfied were you with the [service]?

2. Select the service that you have purchased most recently.

3. Where have you heard about the [service]?

4. How did you place the order for the [service]?

5. What are the main benefits you receive from the [service]?

Workflow simplification

Higher productivity

Spend reduction

Saved time

Problem solution

Profit increase

6. How would you rate the following parameters of the [service]?

Availability

Order process

Outcome accountability

Service delivery term

Value for money

7. Which of the qualities best describe attitude of our representative providing the [service]?

Reliable

Consistent

Professional

Communicative

Flexible

Creative

Organized

Friendly

8. What is the main challenge for you (if any) when using the [service]?

9. How often do you use the [service]?

10. Based on your latest experience, how likely is is that you would recommend the [service] to your colleague or friend?

11. What is your gender?

12. What is your age?

13. What is your highest education degree you've earned?

14. What is your employment status?

15. Which income group does your household fall under?

Service quality satisfaction survey

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