Information center evaluation questionnaire template

Hello,

Please take a few minutes of your time to fill in the following survey.

1. How do you use the information centre?

  • As a citizen
  • As a tourist

2. Please indicate your age group below:

  • 0-20
  • 21-30
  • 31-40
  • 41-50
  • 51-60
  • 61+

3. How often do you use the information centre?

  • More than once per month
  • Monthly
  • Yearly
  • Less often

4. Why did you visit the information centre?

  • To find information on local travel and the region
  • To find information on cultural or social events in the region
  • To access the internet
  • To use a photocopier
  • To find brochures and souvenirs
  • To find a city tour with commentary
  • To purchase advanced travel or event tickets

5. How satisfied were you with the following services?

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied

The services on offer

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied

The quality of the services provided

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied

The internet connection speed/avalability

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied

The access, comfort and hospitality

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied

The quality of service provided by the staff

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied

6. Did the information centre have what you needed?

  • Yes
  • No

7. Have you ever visited the information centre website?

  • Yes
  • No

8. Did you find everything you were looking for on our website?

  • Yes

9. Would you say that the information centre was useful or important to your visit?

  • Yes

10. How would you rate the overall level and quality of the services provided by the information centre?

11. Do you have any suggestions or comments on how we can improve your next visit?

500

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Guest or Tourist information centre

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Do visitors to your city use the information center? How do they evaluate the provided services? Ask in the information center evaluation questionnaire template.

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The survey sample is ideal for

  • city council officials,
  • representatives of cultural commissions,
  • managers of information centers.

Are the employees of the information center sufficiently trained in communication? Do they have the necessary knowledge regarding cultural and social events in your city? Can they willingly help tourists and advise which sights are worth seeing and why? Ask visitors to complete this survey and focus on the comments that will appear repeatedly in the answers. The purpose is to seize this critique as an opportunity and to make changes that will help you in your further development.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

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