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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best represents your opinion.
Quality
Customer service
Price
Ease of use
Innovation
2
How satisfied are you with our service/product?
Please rate your satisfaction levels on a scale from 1 to 10.
3
What bothers you about our service/product?
Please provide details on what aspects bother you the most.
4
What improvements would you like to see in our service/product?
Please share your suggestions for enhancements.
5
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale from 1 to 10.
6
Which of the following features do you find most valuable?
Please select all that apply.
Ease of use
Performance
Design
Flexibility
Customer support
7
Have you experienced any issues with our service/product recently?
Please describe any problems you have encountered.
8
Are there any specific areas where you believe we excel compared to competitors?
Please provide details on our competitive advantages.
9
How would you rate the overall value for money of our service/product?
Please rate the value for money on a scale from 1 to 10.
10
Which aspect of our service/product needs the most improvement?
Please select the area that you believe requires the most attention.
Quality
Customer service
Price
Innovation
Communication
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