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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
2
How would you rate our service/product on a scale of 1 to 10?
Please rate our service/product from 1 to 10, where 1 is the lowest and 10 is the highest.
3
What bothers you about our service/product?
Please describe what bothers you about our service/product.
4
What improvements would you like to see in our service/product?
Please provide suggestions for improvements in our service/product.
5
How likely are you to recommend our service/product to a friend or colleague?
Please rate your likelihood to recommend our service/product on a scale of 1 to 10.
6
Which of the following features do you find most valuable in our service/product?
Please select one feature that you find most valuable.
Performance
Design
Functionality
User experience
7
How satisfied are you with the response time of our customer service?
Please rate your satisfaction with the response time of our customer service.
8
What was the main reason you chose our service/product?
Please select the main reason for choosing our service/product.
Recommendation
Price
Features
Brand reputation
9
Have you encountered any difficulties while using our service/product?
Please describe any difficulties you have encountered while using our service/product.
10
Overall, how satisfied are you with our service/product?
Please rate your overall satisfaction with our service/product.
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