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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What do you appreciate about our service/product?

Please select one option that best describes what you appreciate.
2

How would you rate our service/product on a scale of 1 to 10?

Please rate our service/product from 1 to 10, where 1 is the lowest and 10 is the highest.
3

What bothers you about our service/product?

Please describe what bothers you about our service/product.
4

What improvements would you like to see in our service/product?

Please provide suggestions for improvements in our service/product.
5

How likely are you to recommend our service/product to a friend or colleague?

Please rate your likelihood to recommend our service/product on a scale of 1 to 10.
6

Which of the following features do you find most valuable in our service/product?

Please select one feature that you find most valuable.
7

How satisfied are you with the response time of our customer service?

Please rate your satisfaction with the response time of our customer service.
8

What was the main reason you chose our service/product?

Please select the main reason for choosing our service/product.
9

Have you encountered any difficulties while using our service/product?

Please describe any difficulties you have encountered while using our service/product.
10

Overall, how satisfied are you with our service/product?

Please rate your overall satisfaction with our service/product.