SuReal - Stakeholders Materiality Survey

Dear Stakeholders,


We sincerely appreciate your participation in this survey. As part of our commitment to sustainability, we are conducting a materiality assessment to understand the importance of various ESG (Environmental, Social, and Governance) topics. This survey should take approximately 10-15 min of your time.


SuReal was created with one sole aim: having a positive impact on the society and the environment. As sustainability experts, we want to implement truly realistic and future-proof actions. Your input will guide our priorities and decision-making processes. The survey results will be used to create a Materiality Matrix, a key component of our upcoming ESG report. This matrix will shape our efforts in addressing critical issues.


Even though SuReal does not need to comply, this survey follows the CSRD legislation, so will our final ESG report 2024. We feel this is important because we always want to be a frontrunner. 


Thank you for contributing to our journey towards a more sustainable future. We look forward to sharing our progress in our upcoming ESG report.


Best regards,


Sunita Van Heers, Founder & CEO of SuReal.

Secured
Survio
Create a survey
logo
SuReal's stakeholder ESG Survey
1

Please indicate your name.

Your responses will remain anonymous, and your name will not be disclosed. We value your privacy and appreciate your honest feedback.
2

Please indicate your company name.

Your responses will remain anonymous, and your company name will not be disclosed. It will only serve to ensure equal distribution between the responses of the various stakeholders, so as to ensure that the voice of each stakeholder is heard. We value your privacy and appreciate your honest feedback.
3

Please indicate your relevant role or function in relation to SuReal.

Example: employee, manager, board, shareholder, client, supplier, investor, competitor, ONG, government, community, etc.
Create a survey
logo
SuReal's stakeholder ESG Survey

ENVIRONMENT - Please rate the importance to you of implementing the following actions at SuReal regarding environmental topics.

Create a survey
logo
SuReal's stakeholder ESG Survey
4

Choose an ESG A-rated office building (or equivalent)

SuReal's current headquarters exemplifies a strong commitment to ESG principles and circular design. The office prioritizes exceptional air quality through advanced ventilation (utilizing F7 filters with a flow rate of 40 m3/h/person) and minimal VOCs indoors (paints and carpet glues are low VOC). It also achieves low energy and water consumption, features innovative biophilic and strongly promotes circularity, with examples such as second-hand kitchen equipment, glasses made from reused bottles, second-hand office supplies, locally sourced wood, demountable walls and recycled material carpets. The building is aiming to be certified at the level of Excellent for the BREEAM In-Use certification. SuReal's choice of office space is guided by climate risk assessments and resilience factors. As SuReal plans to open new offices, how important is it to you that it continues investing significantly in offices with the best ESG performance?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
5

Do you have any ideas/comments/notes/remarks on ESG A-rated office buildings ?

6

Monitor energy, water and waste consumption and take actions to reduce the yearly consumption

Tracking and measuring energy, water and waste consumption, usage, and related data would help to gain a better understanding of how it is being used, identify opportunities for efficient solutions and conservation, and make informed decisions to reduce consumption. The building in which SuReal has its offices have an overall BMS system that monitors the energy and water consumption of the entire building. Waste is monitored individually and electricity is monitored individually for the office as well. For future offices of SuReal how important is it to have (intelligent) monitoring for their office space?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
7

Do you have any ideas/comments/notes/remarks on monitoring energy, water and waste consumption ?

8

Perform carbon accounting and create a decarbonisation plan

SuReal is currently performing a carbon accounting assessment and creating a decarbonisation plan for the next years. To what extent do you think it is important that SuReal does so? Carbon accounting involves quantifying and tracking the Greenhouse Gas Emissions (GHG) associated with the company. Once the emissions have been quantified, action plan are developed to reduce these emissions.
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
9

Do you have any ideas/comments/notes/remarks on carbon accounting ?

10

Offset CO2 emissions

SuReal has low carbon emissions as it does not provide company cars, chooses ESG-focused offices, encourages employees to commute and visit clients responsibly, etc. SuReal's decarbonisation plan will also set initiatives to keep on limiting it's own emissions. However, some CO2 emissions cannot be avoided, do you believe that SuReal should offset these CO2 emissions? This could include paying for CO2 compensation for business travel and commuting, investing in carbon storage initiatives, etc.
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
11

Do you have any ideas/comments/notes/remarks on offsetting CO2 emissions ?

12

Please rank by order of importance the previous topics.

Change the order according to your preference (1. - most important, 4. - least important)
13

Do you have any additional ideas/comments/notes/remarks on environmental topics?

Create a survey
logo
SuReal's stakeholder ESG Survey

WORKFORCE - Please rate the importance to you of implementing the following actions at SuReal regarding these topics related to our workforce.

Create a survey
logo
SuReal's stakeholder ESG Survey
14

Develop employee satisfaction survey

SuReal sends satisfaction surveys from time to time to its employees to gather feedback, understand what the requests of employees are, and improve on the necessary topics. Do you think it is an important topic? Should surveys be sent regularly?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
15

Do you have any ideas/comments/notes/remarks on employee satisfaction survey ?

16

Organise in-house trainings on ESG topics

SuReal organizes knowledge-sharing sessions every Monday on sustainability topics and internal projects to help its employees keep up with the changes in the sector and with the fast-changing regulations provided by the European Union. These trainings also help to understand the opportunities and risks linked to various ESG topics and will help to efficiently implement the new ESG strategy of the company. How important do you think that these trainings continue to be given regularly?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
17

Do you have any ideas/comments/notes/remarks on ESG in-house trainings ?

18

Promote diversity, inclusion and non-discrimination in the workplace

Promoting diversity of gender, age, race, ethnicity, language, seniority and skills, and ensuring zero discrimination is at the heart of SuReal's values. Indeed, 60% of employees are women and 40% are men, with a perfectly gender-equal management team of 50% women and 50% men. Additionally, 6 nationalities and 6 languages are represented within our 25 employees. SuReal places a strong emphasis on fostering a completely non-discriminatory environment, where every employee is treated with respect and has equal opportunities. The office is accessible for people with disabilities and a breastfeeding room is available. This commitment is reflected in SuReal's practices, including equal pay and compensation and equal promotion opportunities. Also, internal workshops are given on non-discrimination topics in the workplace and with the clients. How important is it to you that diversity, inclusion, and non-discrimination continue to be promoted in the company ?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
19

Do you have any ideas/comments/notes/remarks on diversity, inclusion and non-discrimination ?

20

Allocate monetary and non-monetary resources to support charitable initiatives and sponsorships

From the start of SuReal, every year min. 1.5% of EBIT has been allocated to a good cause, mainly in the health sector. The management of SuReal spend min. 2.5% of their time yearly for good causes. Additionally, SuReal tries to attribute at least one team event to a good cause each year (e.g., "Canal It Up") How important is it to you that SuReal budgets a specific amount of money, volunteer time or knowledge sharing to support good causes, non-profit organizations, events, or projects that align with the company's values and corporate social responsibility goals ?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
21

Do you have any ideas/comments/notes/remarks on sponsoring charitable initiatives ?

22

Invest in employee skill development

In addition to SuReal's official knowledge-sharing sessions, where sustainability topics are presented every Monday, the company actively encourages employees to communicate and share their knowledge on a daily basis. The internal knowledge-sharing system is highly functional, facilitating ongoing collaboration and learning. Furthermore, SuReal regularly sends employees to conferences, workshops, and online learning opportunities covering a wide range of topics to ensure their continuous skill development. How important is it that SuReal invests in employee skill development? Examples of investment could include trainings and workshops, mentorship and coaching, online courses, feedback and performance reviews, career development plans, etc.
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
23

Do you have any ideas/comments/notes/remarks on employee skill development ?

24

Implement security measures

SuReal has implemented a robust security system, featuring access codes and a surveillance camera at the entrance of the office to ensure a high level of security. How important is it that SuReal implements security measures? This could include installing alarm systems, maintaining visitor logs, training on emergency situations and support employees in obtaining their first aid certificate.
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
25

Do you have any ideas/comments/notes/remarks on security measures ?

26

Provide physical and mental health support

SuReal puts a strong emphasis on the well-being of its employees, encouraging them to engage in physical activity. Simultaneously, SuReal puts a strong emphasis on the mental health of its employees, actively encouraging the use of the Alan app, which provides mental health support and resources. The company has created a well-being-focused office environment, with an abundance of plants, communal eating areas, a nap room, and a building design that prioritizes employees' mental well-being. The company frequently organizes after-work events and activities to foster camaraderie among colleagues. SuReal highly values the importance of a good work-life balance for enhanced workplace efficiency. As part of its commitment to employees' well-being, the company fully supports their personal projects, travel plans, and extracurricular activities. SuReal allows working from home and encourages reasonable work hours so that employees have the opportunity to enjoy activities during the evenings.
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
27

Do you have any ideas/comments/notes/remarks on physical and mental health support ?

28

Please rank by order of importance the previous topics.

Change the order according to your preference (1. - most important, 7. - least important)
29

Do you have any additional ideas/comments/notes/remarks on workforce topics?

Create a survey
logo
SuReal's stakeholder ESG Survey

VALUE CHAIN - Please rate the importance to you of implementing the following actions at SuReal regarding these topics related to our value chain.

Create a survey
logo
SuReal's stakeholder ESG Survey
30

Choose suppliers only if they meet minimum safeguards and ESG requirements

Selecting suppliers who align with SuReal's ESG values and criteria. It would involve considering not only the quality and price of products and services but also their environmental and social impact, as well as their ethical and governance practices. Including minimum safeguards guidelines in all our contracts would mean that specific terms and conditions are incorporated in contractual agreements with suppliers to ensure the protection of certain fundamental rights, interests, or standards and to promote ethical behaviour. (e.g., environmental requirements, human rights, labour rights, client rights, taxation, etc.) How important do you think this topic is for SuReal?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
31

Do you have any ideas/comments/notes/remarks on suppliers' minimum safeguards and requirements ?

32

Choose clients only if they meet minimum safeguards and ESG requirements

Partnering with clients who align with SuReal's ESG values and criteria. It would involve accepting to partner with clients only if they meet our minimum ESG requirements and asking them to fill in an ESG questionnaire to assess the impact of their activities. Including minimum safeguards guidelines in all our contracts would mean that specific terms and conditions are incorporated in contractual agreements with our clients to ensure the protection of certain fundamental rights, interests, or standards and to promote ethical behaviour. (e.g., environmental requirements, human rights, labour rights, client rights, taxation, etc.) How important do you think this topic is for SuReal?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
33

Do you have any ideas/comments/notes/remarks on clients' minimum safeguards and requirements ?

34

Refuse development projects that don't have minimum ESG standards (e.g., greenfield development)

This would mean that SuReal would consider the environmental impact, social responsibility, and governance practices of any development project they are involved in or advise on. They could for example refuse Greenfield development, which refers to lands of recognised high biodiversity value and lands that serves as habitat of endangered species (flora and fauna). Is it important to you that SuReal refuses this type of projects?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
35

Do you have any ideas/comments/notes/remarks on ESG standards for new projects ?

36

Develop clients satisfaction survey

SuReal places its clients at the centre of its operations and considers the feedback received from them to be incredibly valuable and enriching. This customer-centric approach is aimed at continuous improvement, and conducting customer satisfaction surveys could further enhance its understanding of their needs and expectations. How important do you think that clients continue to give feedback on their satisfaction? This survey could include feedback questions on the general process, communication, negotiation, time management, etc.
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
37

Do you have any ideas/comments/notes/remarks on clients' satisfaction surveys ?

38

Ensure excellent quality of service

SuReal has a policy of delivering excellent service quality to ensure customer satisfaction. It has implemented a three-step cross-departmental review system that involves individuals with varying seniority levels and skills. This process ensures that the content produced by the company adds significant value to the customer. How important do you think that the deliverables and content produced by SuReal are ensured to be of excellent quality?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
39

Do you have any ideas/comments/notes/remarks on the quality of our service ?

40

Measure the impact of clients' projects

SuReal doesn't want to do only the bare minimum but, rather, it aims to ensure that the clients it serves have a genuine impact on the planet and society as a whole. That's why it strives to inform its clients to the fullest extent and assist them in going above and beyond in their goals (e.g., aligning with EU regulations, obtaining certifications, and meeting carbon accounting targets). SuReal already has some measures implemented in their feedback form sent to clients and in the evaluation of their employees regarding the impact they have on their projects. How important is it for SuReal to act as an informant, providing clients with knowledge they can apply to future projects, and encouraging clients to make the most significant impact possible? Should SuReal implement more KPIs to measure this impact?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
41

Do you have any ideas/comments/notes/remarks on the impact of clients' projects ?

42

Invest in knowledge sharing (webinars, social media, books, etc.)

SuReal consistently upholds a strong social media presence, driven by its eagerness to share its latest projects and advancements across diverse domains with clients and followers. This commitment extends to the creation of valuable content aimed at sharing knowledge, providing insights, and educating the audience on a variety of topics. SuReal also actively participates in events and has authored a book. Moreover, it aims to inspire its audience to take action in support of environmental conservation and sustainability, cultivating an engaged community. How important do you think it is that SuReal continues investing in knowledge sharing?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
43

Do you have any ideas/comments/notes/remarks on knowledge sharing investments ?

44

Please rank by order of importance the previous topics.

Change the order according to your preference (1. - most important, 7. - least important)
45

Do you have any additional ideas/comments/notes/remarks on value chain topics ?

Create a survey
logo
SuReal's stakeholder ESG Survey

GOVERNANCE - Please rate the importance to you of implementing the following actions at SuReal regarding these topics related to our governance.

Create a survey
logo
SuReal's stakeholder ESG Survey
46

Be compliant and largely ahead with upcoming regulations

SuReal consistently complies with current legal regulations. Simultaneously, SuReal seeks to be a step further by being aware of the future regulations. For example, our ESG report is currently being written according to the ESRS requirements even if we are not supposed to report according to ESRS before a few years. Do you think it should also proactively ensure compliance with future regulations and requirements set by the European Union? How important is that to you?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
47

Do you have any additional ideas/comments/notes/remarks on upcoming regulations ?

48

Conduct awareness trainings on business conduct

Organizing training sessions or programs that aim to educate employees or individuals about the principles and standards of ethical behavior, proper business practices (e.g., whistleblower protection), and conduct expected within an organization. How important is that to you?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
49

Do you have any additional ideas/comments/notes/remarks on trainings on business conduct?

50

Have a remuneration scheme linked to ESG KPIs

SuReal's purpose is to have as much impact as possible. Therefore, the yearly evaluations of the team also has an 'impact KPI' included. This impact is measured on project level but also wider (knowledge sharing, research projects, mindset switch of clients,…) SuReal uses this impact KPI to measure their impact generated and incentivise team members to generate as much impact as possible. Do you think that SuReal should continue with the 'impact KPI'?
0
-2
-1
0
1
2
Less important (Standard Practice)
Highly important (Best Practice)
51

Do you have any additional ideas/comments/notes/remarks on remuneration linked to ESG KPIs?

52

Please rank by order of importance the previous topics.

Change the order according to your preference (1. - most important, 3. - least important)
53

Do you have any additional ideas/comments/notes/remarks on governance topics ?

Create a survey
logo
SuReal's stakeholder ESG Survey
54

Do you have ideas of actions, objectives or targets that you would like to see implemented at SuReal in relation to any ESG topic ?

Examples could include organizing climate fresk workshops for every employee and training them to become facilitators, conducting practical workshops on some sustainable habits, enhancing employee happiness through targeted activities, achieving particular sustainable targets, applying for some specific ESG awards, etc. Any idea is welcome :)
Create a survey
Thank you !

Thank you for taking the time to participate in this materiality survey. Your insights and contributions are immensely valuable to us as we work towards creating a sustainable and responsible ESG strategy. Your feedback will play a crucial role in guiding our decisions and actions in the future. We genuinely appreciate your commitment to our shared goals for a better, more responsible future. Your involvement is a significant step toward making a positive impact on our company and the world. Don't hesitate to contact us for any questions or additional comments or feedback.