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SHAREit Clearinghouse Lender of Last Resort Questionnaire

Auto-Graphics, Inc. is gathering information about the setup, procedures, and workflow around lender of last resort processes. This survey is intended for the system administrator of a SHAREit account and/or the person carrying out the day to day workflow of managing ILL requests that require fulfillment outside of the SHAREit network.

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SHAREit Clearinghouse Lender of Last Resort Workflow
1

What are your current configuration settings for the ILL system?

Please provide details about the specific settings configured in your ILL system.
2

How do you process incoming ILL requests?

Describe the steps involved in processing ILL requests within your library.
3

How do you evaluate ILL requests?

Explain the criteria and process used to evaluate the incoming ILL requests.
4

How do you communicate the status of ILL requests to stakeholders?

Detail the methods and channels used to update library professionals at the requesting library about the status of their ILL requests.
5

What is the typical turnaround time for processing ILL requests?

Indicate the average time taken to process and fulfill ILL requests within your library.
6

Do you have automated notifications for ILL request updates?

Select yes or no to indicate if there are automated notifications for updates on ILL requests.
7

How do you handle urgent ILL requests?

Explain the procedures followed when dealing with urgent ILL requests within your library.
8

What methods do you use to verify the authenticity of ILL requests?

Describe the methods employed to ensure the legitimacy and accuracy of incoming ILL requests.
9

How do you track the status of borrowed materials for ILL requests?

Detail the tracking mechanisms used to monitor the status and location of borrowed materials for ILL requests.
10

Are there specific performance metrics you use to evaluate the ILL system?

Provide insight into any performance metrics or indicators utilized to assess the effectiveness and efficiency of the ILL system.
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