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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Choose one option that best describes what you appreciate.
Quality
Price
Customer Service
Innovation
Convenience
2
On a scale of 1 to 10, how would you rate your overall satisfaction with our service/product?
Rate your satisfaction with 1 being the lowest and 10 being the highest.
3
What bothers you the most about our service/product?
Please provide feedback on what bothers you the most.
4
Which aspect would you like to see improved the most?
Let us know which aspect you would like us to focus on for improvement.
5
How likely are you to recommend our service/product to a friend or colleague?
Select one option based on your likelihood to recommend.
Highly Likely
Likely
Neutral
Unlikely
Highly Unlikely
6
What feature do you think is missing from our service/product?
Share your thoughts on what you would like to see added.
7
How often do you use our service/product?
Indicate the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Rarely
8
Are there any specific improvements you would like to suggest?
Provide any specific suggestions for improvement.
9
Do you find our service/product easy to use?
Choose one option based on your experience with ease of use.
Very Easy
Easy
Neutral
Difficult
Very Difficult
10
How can we better communicate with you regarding updates and promotions?
Share your preferred method of communication for updates and promotions.
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