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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What do you appreciate the most about our service/product?

Please select one option that best describes what you appreciate.
2

How would you rate your overall satisfaction with our service/product?

Please rate from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3

What bothers you the most about our service/product?

Please provide a brief description of what bothers you.
4

Which aspect would you like to see improved in our service/product?

Please provide your suggestions for improvement.
5

How likely are you to recommend our service/product to a friend or colleague?

Please select one option that best describes your likelihood to recommend.
6

How would you rate the timeliness of our service/product delivery?

Please rate from 1 to 5, where 1 is very slow and 5 is very fast.
7

Do you find our service/product user-friendly?

Please select one option that best describes your experience.
8

How would you rate the effectiveness of our customer support?

Please rate from 1 to 5, where 1 is very ineffective and 5 is very effective.
9

What additional features would you like to see in our service/product?

Please provide your suggestions for additional features.
10

Overall, how satisfied are you with our service/product?

Please select one option that best describes your overall satisfaction.