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Observation Survey on External Clients of the Municipality

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How would you rate the overall satisfaction with the services provided by the municipality?

Please select one option that best represents your opinion.
2

How likely are you to recommend the municipality's services to others?

Please rate on a scale of 1 to 10, where 1 is not likely at all and 10 is extremely likely.
3

What is your primary reason for interacting with the municipality?

Please provide a brief explanation.
4

How do you usually communicate with the municipality for inquiries or feedback?

Please select all that apply.
5

Which department or service of the municipality do you most frequently interact with?

Please select one option that applies to you.
6

How often do you utilize online services provided by the municipality?

Please select one option that best describes your frequency.
7

Have you faced any challenges or difficulties while interacting with the municipality?

Please select all that apply.
8

How well do you think the municipality addresses the needs and concerns of the community?

Please select one option that best reflects your opinion.
9

Would you be interested in participating in future surveys to improve municipal services?

Please select one option that best represents your interest.
10

Is there any specific feedback or suggestion you would like to share with the municipality?

Please feel free to express your thoughts.
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