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Requirements for the information and approval process for larger customer orders in SEB professional's coffee machine business

Dear colleagues,


Please take a few minutes to complete the survey on the requirements for the information and approval process that I will be developing in my project thesis.


Page 1: General information

Page 2: Requirements information process

Page 3: Requirements approval process

Page 4: Classification for larger customer orders

Page 5: Communication and integration


Your personal data will not be published. This information is only for me in case there are any questions about your answers.


Thank you for your participation :)


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1

What's your name?

2

Which position do you represent?

Select one answer
3

In which markets do you operate?

Select one or more answers
4

What is your definition of smaller orders vs. larger orders?

5

What is the standard discount in your region?

Please differentiate between small orders and large orders
6

What are the standard payment terms for customers?

Please differentiate between small orders and large orders
7

What are the general terms of payment?

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8

What kind of information should be exchanged between the local unit and central controlling before approval?

Select one or more answers
9

What information is currently available?

10

What challenges do you currently see in obtaining information in the approval process for larger customer orders?

Select one or more answers
11

What improvements would you like to see in the flow of information for the approval of larger customer orders?

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12

How clear are the current approval guidelines for you?

1 = very bad; 5 = very good
13

In your opinion, what criteria should be decisive when approving large orders?

Select one answer
14

Have there been cases in the past where delays in the approval process had negative effects?

Describe briefly.
15

What other requirements do you have for such an approval process?

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16

From what order size in your market do you think coordination with those positions should take place?

Enter your answers in sales (€/$)
17

What criteria do you currently use to classify a project-specific order?

Select one answer
18

How should payment terms and discounts be considered in the approval process of a larger customer order?

Select one answer
19

Based on experience, which risks occur most frequently with larger customer orders?

Select one answer
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20

How would you currently rate the communication between local units and central controlling regarding the processing of larger customer orders?

Select one answer for each row. 1 = very bad; 5 = very good
21

What steps do you think would make the process efficient?

22

Are there specific requirements/authorizations in your region that should be taken into account in the central process?

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Thank you for your time.

Have a nice day :)


Click on "Submit" to finish the survey.

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