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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What do you appreciate about our service/product?

Please select one option that best represents your opinion.
2

How satisfied are you with our service/product?

Please rate your satisfaction using stars from 1 to 10.
3

What bothers you about our service/product?

Please describe the issue in detail.
4

How likely are you to recommend our service/product to a friend?

Please select one option that best represents your likelihood.
5

Which aspect of our service/product would you like to see improved?

Please select one option that you think needs improvement the most.
6

On a scale of 1 to 5, how responsive do you find our customer service?

Please rate the responsiveness from 1 being poor to 5 being excellent.
7

What feature of our product/service do you find most valuable?

Please select the feature you find most valuable.
8

How often do you use our service/product?

Please select the frequency of usage that best fits your situation.
9

In your opinion, what sets us apart from competitors?

Please provide your opinion on what makes us unique compared to competitors.
10

Would you be interested in participating in future product/service improvement surveys?

Please let us know if you would like to be involved in future surveys.