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Effectiveness of Online Customer Engagement in E Learning Platform
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Suvery of E learning Platform
1
How satisfied are you with the online customer engagement on the e-learning platform?
Please rate your satisfaction on a scale of 1 to 5.
2
Which online engagement feature do you find most useful?
Please select the feature that you find most useful in terms of customer engagement.
Live chat support
Discussion forums
Virtual classrooms
Interactive quizzes
3
How likely are you to recommend the e-learning platform based on its online customer engagement?
Please rate your likelihood on a scale of 1 to 10, where 1 is not likely at all and 10 is extremely likely.
4
What improvements would you suggest for enhancing online customer engagement?
Please provide your suggestions in the text box below.
5
How frequently do you engage with the online customer support available on the platform?
Please select the option that best represents your engagement frequency.
Daily
Weekly
Monthly
Rarely
Never
6
Do you find the online customer support team responsive to your queries?
Please select yes or no based on your experience.
Yes
No
7
Would you like to see more interactive elements for customer engagement on the platform?
Please select yes or no based on your preference.
Yes
No
8
How would you rate the overall effectiveness of the online customer engagement on the platform?
Please rate the effectiveness on a scale of 1 to 10, where 1 is least effective and 10 is most effective.
9
Do you feel that the online customer engagement adds value to your learning experience?
Please select yes or no based on your perception.
Yes
No
10
What are your suggestions for enhancing the online customer engagement experience on the platform?
Please provide your suggestions in the text field below.
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