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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select one option that you appreciate the most.
Customer service
Product quality
Price competitiveness
Ease of use
Other
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction level on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you the most.
4
Which aspect would you like to see improved the most?
Please select one aspect you would like to see improved the most.
Product features
Delivery speed
Customer support
Website navigation
Other
5
How likely are you to recommend our service/product to a friend or colleague?
Please select one option that represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
What is the main reason behind your recommendation likelihood?
Please provide a brief explanation of your reason.
7
Which of the following additional features would you like to see implemented in our service/product?
Please select all the features that you would like to see implemented.
Live chat support
Mobile app
Personalized recommendations
Frequent discounts
Other
8
How often do you use our service/product?
Please select the frequency of use that best fits your situation.
Daily
Weekly
Monthly
Occasionally
Never
9
What is your overall impression of our service/product?
Please provide your overall impression in a few words.
10
Would you be interested in participating in future beta testing programs for new features?
Please select one option that represents your interest in beta testing.
Yes, I would be interested
Maybe, depending on the features
No, not interested
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