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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select what you appreciate the most.
Quality
Customer service
Price
Convenience
Innovation
2
How would you rate our service/product?
Rate our service/product on a scale of 1 to 10.
3
What bothers you about our service/product?
Tell us what bothers you the most.
4
What improvements would you like to see in our service/product?
Share your ideas for improvement.
5
How likely are you to recommend our service/product to others?
Rate your likelihood on a scale of 1 to 10.
6
Which aspect of our service/product do you find most valuable?
Select the most valuable aspect.
Reliability
Ease of use
Performance
Design
Features
7
What feature do you think needs improvement the most?
Specify the feature that needs improvement.
8
Are there any specific challenges you face while using our service/product?
Describe the challenges you face.
9
How do you usually contact our customer service?
Select your usual method of contact.
Phone
Email
Live chat
In-person
Social media
10
Do you find our service/product easy to navigate/use?
Share your feedback on the ease of use.
Yes
No
Neutral
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