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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer Service
Price
Innovation
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction on a scale of 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
3
What bothers you about our service/product?
Please provide details about what bothers you so we can improve.
4
How likely are you to recommend our service/product to others?
Please select the option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
Which aspect would you like us to improve the most?
Please select the option that you believe needs the most improvement.
Product Quality
Customer Service
Price Competitiveness
Innovation
Delivery Speed
6
Do you have any additional comments or suggestions?
Please provide any additional feedback or suggestions you may have.
7
How often do you use our service/product?
Please select the option that best describes your frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
8
What feature do you find most useful in our service/product?
Please select the feature you find most useful.
Ease of Use
Functionality
Design
Customization Options
Integration Capabilities
9
How would you rate the value for money of our service/product?
Please rate the value for money provided by our service/product.
10
Are there any specific areas where you think we excel compared to our competitors?
Please specify any areas where you believe we outperform our competitors.
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