Airline Service Quality and Customer Satisfaction Survey

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thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

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Airline Service Quality and Customer Satisfaction Survey
1

Gender:

2

Age group:

3

Which best describes your purpose of flying?

Select one answer
4

Which of the following describes you best?

5

Which Airline do you usually fly?

Select one answer
6

Tell us how important the following was in making your decision to use airline:

7

How often do you fly?

8

Please indicate how long you waited in line at the respective flight operation processing points

9

Please rate the price of ticket for the trip you are taking:

10

Please rate the quality of the in-flight service on the airline:

11

Please rate the quality and your satisfaction of the aircraft type flown by the Airline in terms of the following:

12

How satisfied are you with the quality of the Airline's services and safety of the service?

Select one answer
13

How likely are you to recommend the Airline's operations, safety and flight services to others?

Select one answer
14

How would you rate your overall satisfaction with the Airline services?

Select one answers
15

Would you continue to be using the Airline services?

Select one answer

Thank you for taking the time to complete our customer satisfaction survey. Your feedback is important to us, and we appreciate your participation.

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