.

Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

Secured
1

What features do you appreciate the most about our service/product?

Please select the feature you appreciate the most.
2

How satisfied are you with our service/product?

Please rate your satisfaction level.
3

What bothers you the most about our service/product?

Please provide details on what bothers you the most.
4

Which aspect of our service/product would you like to improve the most?

Please specify the aspect you would like to see improved.
5

How likely are you to recommend our service/product to others?

Please indicate your likelihood to recommend.
6

What additional features would you like to see in our service/product?

Please list the additional features you would like to have.
7

On a scale of 1 to 10, how easy was it to use our service/product?

Please rate the ease of use on a scale from 1 to 10.
8

Which competitor's service/product do you think is better than ours?

Please specify the competitor and reason why you think they are better.
9

Are there any specific changes you would like to see in our service/product?

Please provide details of the changes you would like to see.
10

How often do you use our service/product?

Please select the frequency of use.