1
Have you travelled with Ryanair in the last year?
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2
What is your gender?
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3
Do you consider yourself a person with a high income?
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4
Ryanair’s flights depart and arrive on time.
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5
The information provided by Ryanair about the flights is accurate and dependable.
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6
Ryanair consistently has a reliable service experience.
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7
Ryanair’s customer support is helpful with the inquiries and requests.
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8
The customer service representatives are easily accessible through different communication channels.
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9
Ryanair has good efficiency in resolving their customer’s issues.
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10
Ryanair’s employees are highly professional.
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11
Ryanair’s staff are confident in what they are doing.
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12
The employees show actual willingness to help in a compassionate and humane manner.
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13
Ryanair makes an effort to make customers feel special.
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14
The plane and its facilities are clean and well-maintained.
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15
The aircraft provides enough space for seating and good legroom.
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16
Visually the plane looks high quality.
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17
Overall, I am satisfied with my experience with Ryanair.
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18
Considering my satisfaction I would recommend Ryanair to friends and family.
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19
The company meets my expectations for a low-cost air provider.
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20
Write some additional comments if needed.