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Customer Satisfaction Survey for Railways
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
Full name
2
Phone number
Use digits only
3
What is the most appealing aspect of your experience with Railways?
Choose the option that best describes what you appreciate the most about your experience.
Comfortable seating
On-time performance
Friendly staff
Cleanliness
Affordable fares
4
On a scale of 1 to 10, how satisfied are you with your overall experience with Railways?
Rate your satisfaction level, with 1 being very dissatisfied and 10 being very satisfied.
5
What improvements would you like to see in the services provided by Railways?
Please provide your suggestions on how Railways can enhance their services.
6
How likely are you to recommend Railways to a friend or colleague?
Choose the option that best represents your likelihood to recommend Railways.
Very likely
Likely
Neutral
Unlikely
Very unlikely
7
What is your preferred method of receiving updates from Railways?
Select the option that you prefer for receiving communications and updates from Railways.
Email
Text message
Mobile app notifications
Social media
Phone calls
8
Do you have any specific feedback regarding the booking process with Railways?
Please provide any comments or suggestions related to the process of booking tickets with Railways.
9
How would you rate the cleanliness and hygiene standards maintained by Railways?
Rate the cleanliness and hygiene standards observed during your journey with Railways.
10
Which aspect of Railways' customer service do you think needs the most improvement?
Select the area where you believe Railways can enhance their customer service the most.
Response time to queries
Staff professionalism
Issue resolution efficiency
Personalized assistance
Service consistency
11
Would you be interested in participating in future surveys to help improve Railways' services?
Let us know if you would like to be contacted for future surveys aimed at enhancing Railways' services.
Yes, I am interested
No, thank you
12
Is there any feature or service you wish Railways offered that is currently unavailable?
Share any specific features or services that you would like Railways to introduce in the future.
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