Automated feedback collection for data-driven decision-making in e-commerce
In this fast-paced digital marketplace, understanding your customers is key to staying competitive. For e-shop owners, online surveys have emerged as an indispensable tool, providing crucial insights into customers’ experiences, preferences, and needs. This customer-centric…
Use case: Survio as an e-learning tool
Would you like to diversify the teaching and learning experience for your students as well as for yourself through e-learning? Are you looking for a simple tool that will make it easier for you to…
Case Study: Möbelix’s way to simplify measuring employee satisfaction.
Möbelix, the international chain of furniture and home accessories stores belonging to the Austrian concern XXXLutz, offers modern furniture for modern customers. Their vision is to convey a shopping experience associated with emotions, to inspire…
Net Promoter Score®: How to effectively create NPS directly in Survio – Part 4
In the fourth and final episode of our series on Net Promoter Score®, the popular tool for measuring customer loyalty, we will describe how to create NPS® directly in Survio to effectively measure and find…
Net Promoter Score ®: NPS through the eyes of Webnode – Part 3
In the first two episodes of the Net Promoter Score® series, the popular tool for measuring customer loyalty, we introduced to you what this method actually represents, how we calculate it, and how to interpret…
Net Promoter Score®: How to process the NPS results – Part 2
Net Promoter Score®, a method that by asking a trivial, apt question helps companies around the globe to find out how loyal their customers or users are. In the previous part of our NPS® series,…
Net Promoter Score®: NPS is gaining popularity – Part 1
A study conducted by Walker Information points out that by 2020 customer experience (CX) will become a key difference between brands. This growing trend will put customer satisfaction even before price and product. Satisfied customers…